HeyBean billing policy

Subscriptions & Refunds

Effective date: August 13, 2026

This policy summarizes HeyBean subscription practices. It supplements the Terms of Service. The checkout screen and receipt show the price, currency, billing interval, and payment channel that apply to a purchase.

Free trial and automatic renewal

Unless otherwise disclosed, an eligible new account receives 3 days of HeyBean access without selecting a plan or providing a payment method. Access pauses when the trial ends. If you then select Base, Premium, or Pro, the displayed monthly or annual price is charged when checkout is completed and the subscription renews automatically at the selected interval until canceled.

Trial eligibility may be limited by account, household, promotion, or prior use. Creating multiple accounts does not create a right to repeated trials.

Prices, taxes, and plan features

Current prices and included limits appear on the pricing page and at checkout. Taxes may be added where required. Plan limits and features may change prospectively; we will provide notice of material price or subscription changes as required by law. A price change applies no earlier than the next renewal identified in the notice unless you affirmatively agree otherwise.

Renewal notices

We provide renewal reminders, price-change notices, and other automatic-renewal disclosures when required by applicable law. Your account contact information must remain current. A missing or filtered email does not cancel a subscription; use the cancellation method below and keep the confirmation.

How to cancel

• Company-billed subscriptions: open HeyBean Settings, go to Plan & billing, and choose the cancellation control. You may also contact support if the control is unavailable.
• Marketplace-billed subscriptions, if offered: cancel through the Apple App Store, Google Play, or other marketplace account that processed the purchase. Hey Bean LLC cannot always cancel a marketplace subscription for you.

Cancellation ordinarily stops future renewal and leaves paid access available through the end of the current billing period. The account-level free trial has no subscription to cancel. The cancellation confirmation controls if it states a different effective time.

HeyBean blocks account deletion while a known company-billed Stripe subscription remains set to renew. Marketplace and other external subscriptions must be canceled through the account that processed the purchase.

Plan changes

Upgrades, downgrades, and billing-interval changes may take effect immediately or at the next renewal, as shown in the change preview. Immediate changes may be prorated or invoiced by the payment processor. Review the preview before confirming.

One-time Bean voice time

HeyBean may offer a one-time pack of purchased Bean voice minutes. Checkout shows the pack size, price, currency, and taxes before payment. A voice-time pack is not a subscription and does not renew automatically. Purchased time has no cash value, is non-transferable, is measured in whole-second usage units, and does not expire while the purchasing account remains active under the current product rules. It is used after included monthly voice time.

Deleting the purchasing account permanently forfeits unused voice time unless law requires a refund or other remedy. If a voice-time purchase is refunded, reversed, or disputed, HeyBean revokes the unused balance linked to that transaction. Except where law requires otherwise or checkout expressly states otherwise, voice-time purchases are nonrefundable after delivery and receive no cash redemption or credit for unused or partially used time.

Refunds

Except where required by law or expressly stated at purchase, subscription payments are nonrefundable and we do not provide credits for partially used periods. A marketplace purchase is also subject to that marketplace’s refund rules. If you believe a charge is duplicated, unauthorized, or technically incorrect, contact bean@heybeanapp.com promptly with the account email and charge date. Do not send full card or bank-account numbers.

Failed payments and service access

If a payment fails or is reversed, we may retry the payment, ask you to update the payment method, limit paid features, or suspend access after any legally required notice or grace period. You remain responsible for amounts lawfully incurred before cancellation.

Contact

Billing questions: bean@heybeanapp.com.